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Help Center

Find answers to common questions about using CivicWatch KE and protecting your rights.

Anonymity & Privacy

Is my report really anonymous?

Yes. We do not require any personal information. We do not track your IP address linked to your report. Your identity is protected by default.

Can I upload photos safely?

Yes. Our system automatically strips "EXIF" metadata (location, device data) from all uploaded files before they are stored.

Reporting Process

What can I report?

You can report corruption, human rights violations, service delivery failures, and police misconduct in your community.

What happens after submission?

Reports are reviewed for guidelines, anonymized, and then published to the public map and shared with relevant oversight bodies.

Tracking & Results

How do I track my report?

Use the unique Report ID provided at the end of submission on our Track Report page.

Will action be taken?

While we don't have investigative powers ourselves, we ensure your reports reach the right authorities and become public data that cannot be ignored.

Community & Leaders

How can I find my leaders?

Visit the Leaders section to find contact details for your elected representatives.

Can I join CivicWatch?

Currently, you can support us by using the platform and sharing it with your community to ensure more voices are heard.

Still have questions?

Our support team is available to help you with any platform-related issues or general enquiries.

Email Support Team